POLICIES AT LIFEONOCEAN

At LifeOnOcean, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read about them below and contact us with any questions you may have.

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CUSTOMER CARE

We do not offer cancellation since all of our products are handmade and made to order. Please consider your purchase carefully. We put a lot of effort into providing product details and images of our jewelry so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products.

As stated before we are a small business and handmade every item. when you place an order, we’re making it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges.

Since we don't offer cancellations, Please consider your purchase carefully, including the size, color, and the style.If your jewelry happens to break, while we believe all jewelry should be handled with care, our jewelry should not just fall apart on you. These pieces are delicate in appearance but are well made products that can withstand regular wear. Our jewelry will not withstand abuse and we will not take responsibility for jewelry damaged as a result of rough handling. However, if you experience an issue with one of our pieces, e-mail us so we can replace the item or provide options for repairing your jewelry. Thank you.

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PRIVACY & SAFETY

Your information and privacy is extremely important to us. We will never sell your information to third parties. We will only use it in ways that would be expected during the course of normal business operations.

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We may use your information to provide you with products and services, notify you of product issues, to respond to your comments or questions, and to personalize your experience on the website. With your permission, we may send you marketing communications and other information you have chosen to receive regarding our products or special events.